Client Information

Integrated Care Pathways

Integrated Care Pathways

Integrated Care Pathways (ICP) is a fully funded programme designed for eligible ACC clients likely to require surgical reivew or intervention for knee, shoulder and lumbar spine injuries. The programme is designed for our patients to be able to access connected and streamlined care to ensure the best outcome possible.

Who will you be seeing?

A core team will work with you to help you achieve your goals of returning to work, sport and independence. Your care team will be comprised of a physiotherapist, a navigator, and possibly a surgeon. The team will be able to utilise other service such as vocational support and occupational therapy as needed. Your main point of contact will be your navigator, whose role is to support you throughout your journey. 


What to expect from the programme 

  • Your pathway begins with an initial connection called ‘whanaungatanga’. This is about building relationships and getting to know you. We’ll ensure we have your informed consent for the service. We’ll also gather information from your employer, GP, and any other relevant details needed to support your care pathway. 
  • Once the initial engagement is complete, we continue ‘manaakitanga’, which is about demonstrating respect and care towards you, as we earn your respect in return. At this stage of the process we will spend time assessing your needs. Navigating the pathway and services includes understanding the basics of MyACC – manage your recovery online, timeframes, pathway service awareness and eligibility criteria. You'll be informed of the next steps and given a timeframe for the next engagement by your Navigator.
  • Next, you’ll be referred to a physiotherapist for a triage assessment. If you’re employed, the next step also involves creating a Return-to-Work plan and preparation, with engagement from your employer, for helping you back to work.
  • From there, your Recovery Plan is formulated encompassing the services goals that you would have agreed upon with your care team. Your Navigator will send you a Recovery Plan to review. The wider care team will then work collaboratively throughout the service to progress towards achieving those services goals. 


What are the next steps?

Your navigator will be in touch with you about next steps to support you with developing a care plan. They will refer you on for the physio triage assessment, where your injury will be assessed, and if needed also a surgical assessment. This will be communicated to your care team. 

Frequently Asked Questions

What do I have to pay?

There are no costs for you to be on this programme. The programme is fully funded and this includes all of the rehabiltiation costs and surgical consults - please note it doesn't cover GP costs or imaging costs such as an MRI or X-ray. 

Your physiotherapist will let you know once you've been accepted onto the programme, and your next appointment will be at no cost to you. 

Will my GP be told what's happening?

We will keep your GP updated on your progress throughout the pathway.

I'm self employed, do I need a Return-to-Work plan?

Yes, if you're self employed and unable to work due to your injury, the team will work with you to create a Return-to-Work plan to help you get back to work.  

How long will it be before I see a specialist?

Your care team will assess your needs and they will organise time for you to see a specialist if needed. Your Navigator will help to manage your appointments and will follow up if necessary. 

Can I use my current physiotherapist?

Yes, this is possible.